Política de reembolso
Returns & Exchanges
KINGBAG LLC accepts returns and exchanges within 30 days of delivery for eligible U.S. orders.
To start a return or exchange, you may submit a request through our self-serve return portal or contact us directly at info@kingbag.net for assistance.
Start here: Request a Return
To use the self-serve return portal, log in using the email address used to place your order. From your account, select the order and follow the prompts to submit your return or exchange request.
If you are requesting an exchange, you may select the item you would like to return and choose a replacement item, subject to availability.
If you contact us by email, please include your order number, the item you would like to return or exchange, and the reason for your request.
Please do not send your item back before receiving return instructions from us.
To be eligible for a return or exchange, items must be unused, in the same condition as received, and returned with all original tags and packaging. A receipt or proof of purchase is required.
Sale and discounted items are eligible for return unless they are clearly marked as Final Sale at the time of purchase.
KINGBAG LLC does not charge a restocking fee.
Return Shipping
Customers are responsible for the cost of return shipping for regular returns and exchanges.
If KINGBAG LLC provides a prepaid return shipping label for a regular return or exchange, the cost of the return label may be deducted from your refund.
For regular exchanges, additional shipping fees may apply to send the replacement item.
For regular returns and exchanges, customers are responsible for return shipping, and original shipping fees are non-refundable. For confirmed product defects or errors on our part, KINGBAG LLC will cover any required return or replacement shipping.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items returned after the 30-day return period
- Items clearly marked as Final Sale at the time of purchase
- Gift cards, except where required by law
- Items that are used, damaged, missing parts, or not in their original condition for reasons not due to our error
If a purchase made with a gift card is returned, the refund will be credited back to the original gift card.
Product Issues or Defects
If your KINGBAG arrives with a defect, damage, or functionality issue, please contact us directly at info@kingbag.net as soon as possible.
Please do not force the mechanism, attempt to disassemble the product, use tools, or try to repair or adjust the issue yourself before contacting us. Attempting to force or repair the product may cause further damage and may make it more difficult for us to assess the original issue.
We will work with you to understand the issue and determine the best solution. To help us review the problem, we may ask you to provide your order information along with photos and/or videos showing the issue.
If the issue is confirmed to be due to a product defect or an error on our part, we will provide the appropriate next steps. Depending on the situation, this may include troubleshooting support, a replacement part, a replacement item, or another suitable solution at no additional cost to you.
Please do not send your item back unless we have provided return instructions.
Refunds
Once your return is received, we will inspect the item and notify you by email that we have received it. We will also notify you whether your refund has been approved.
If the returned item is unused, in the same condition as received, and returned with all original tags and packaging, your refund will be processed to your original payment method within 7 business days after approval.
If the returned item is used, damaged, missing parts, or not in its original condition for reasons not due to our error, the refund may be reduced or denied.
Processing times may vary depending on your bank or credit card provider.
If you have not received your refund after 7 business days, and you have already checked with your bank or credit card company, please contact us at info@kingbag.net.
